Business service management (BSM) is an approach to overseeing information technology that emphasizes treating IT offerings as part of the larger enterprise strategy, and provisioning IT resources based on an understanding of the business' most pressing needs. The end goals of business service management include improving relationships with customers, uncovering revenue-producing opportunities and improving quality of service. Business service management falls under the broader field of IT service management.
In complex IT environments, the volume of systems monitoring “noise” coming from thousands of assets makes it difficult to pick out the priorities. Often the first IT hears about an issue is from an angry end user. Business Service Monitoring makes sense of the flood of device-level monitoring and provides automated, priority-based notifications ensuring IT can respond effectively to support the business. Business Service Monitoring helps you find and fix the issues that are most important to the business – fast.
Founded: 2002, Bangalore, India
Key Principals: IT Service Management Softwares
Founded: 1999, Pleasanton, CA, US
Key Principals: Networking and IT Infrastructure Management Solution
Founded: 1939, Palo Alto, CA, USA
Key Principals: Computer Hardwares and Softwares
Founded: 1976, New York, USA
Key Principals: Enterprise softwares
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