Contact centre solutions

A contact centre is a facility used by companies to manage all client contact through a variety of media such as telephone, fax, letter, e-mail and increasingly, online live chat.

Distinct from call centres, that purely handle telephone correspondence, contact centres have a variety of roles that combine to provide an all encompassing solution to client, and customer contact. Contact centres, along with call centres and communication centres all fall under a larger umbrella labelled as the contact centre management industry.

Contact Center Solution delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for companies to rapidly deploy a distributed contact center infrastructure.



List of Vendors for Contact centre solutions


Avaya

Founded: 2000, Santa Clara, CA, USA

Website: www.avaya.com

Key Principals: Unified communication and Networking products

Click here to view products, solutions & other details of Avaya

Polycom

Founded: 1990, San Jose, CA, United States

Website: www.polycom.com

Key Principals: Telecommunication products

Click here to view products, solutions & other details of Polycom

Lifesize

Founded: 2003, Austin, Texas, USA

Website: www.lifesize.com

Key Principals: Video and Audio Telecommunications

Click here to view products, solutions & other details of Lifesize

NEC

Founded: 1899, Tokyo, Japan

Website: www.nec.com

Key Principals: Information Technology products and Network solutions

Click here to view products, solutions & other details of NEC

Siemens Communications

Founded: 1998, Munich, Germany

Website: www.siemens.com

Key Principals: Information and communications technology

Click here to view products, solutions & other details of Siemens Communications

Unify

Founded: 2008, Munich, Germany

Website: www.unify.com/us

Key Principals: Unified communication and Networking products

Click here to view products, solutions & other details of Unify

Shoretel

Founded: 1996, Sunnyvale, CA, USA

Website: www.shoretel.com

Key Principals: Unified Communications products

Click here to view products, solutions & other details of Shoretel

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