IT Service Management Tool( ITSM)

IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.

Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.



List of Vendors for IT Service Management Tool( ITSM)


BMC Software

Founded: 1980, Houston, Texas, US

Website: www.bmc.com

Key Principals: Business, IT Operations and Management Softwares

Click here to view products, solutions & other details of BMC Software

SapphireIMS

Founded: 2002, Bangalore, India

Website: http://www.sapphireims.com

Key Principals: IT Service Management Softwares

Click here to view products, solutions & other details of SapphireIMS

ServiceNow

Founded: 2004, Santa Clara, CA, United States

Website: http://www.servicenow.com

Key Principals: Service management software

Click here to view products, solutions & other details of ServiceNow

HP( Hewlett Packard)

Founded: 1939, Palo Alto, CA, USA

Website: www.hp.com

Key Principals: Computer Hardwares and Softwares

Click here to view products, solutions & other details of HP( Hewlett Packard)

Freshdesk

Founded: 2010, San Fransisco, CA, USA

Website: www.freshdesk.com

Key Principals: Customer support softwares

Click here to view products, solutions & other details of Freshdesk

IBM

Founded: 1911, Armonk, New York, USA

Website: www.ibm.com

Key Principals: Computer Hardwares, Softwares, Services, Consulting

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Manage Engine

Founded: 1999, Pleasanton, CA, US

Website: www.manageengine.com

Key Principals: Networking and IT Infrastructure Management Solution

Click here to view products, solutions & other details of Manage Engine

SAP Labs

Founded: 1972, Walldorf, Germany

Website: www.sap.com

Key Principals: Enterprise and business softwares

Click here to view products, solutions & other details of SAP Labs

CA Technologies

Founded: 1976, New York, USA

Website: www.ca.com

Key Principals: Enterprise softwares

Click here to view products, solutions & other details of CA Technologies

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