IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
Founded: 1980, Houston, Texas, US
Website: www.bmc.com
Key Principals: Business, IT Operations and Management Softwares
Founded: 2002, Bangalore, India
Website: http://www.sapphireims.com
Key Principals: IT Service Management Softwares
Founded: 2004, Santa Clara, CA, United States
Website: http://www.servicenow.com
Key Principals: Service management software
Founded: 1939, Palo Alto, CA, USA
Website: www.hp.com
Key Principals: Computer Hardwares and Softwares
Founded: 2010, San Fransisco, CA, USA
Website: www.freshdesk.com
Key Principals: Customer support softwares
Founded: 1911, Armonk, New York, USA
Website: www.ibm.com
Key Principals: Computer Hardwares, Softwares, Services, Consulting
Founded: 1999, Pleasanton, CA, US
Website: www.manageengine.com
Key Principals: Networking and IT Infrastructure Management Solution
Founded: 1972, Walldorf, Germany
Website: www.sap.com
Key Principals: Enterprise and business softwares
Founded: 1976, New York, USA
Website: www.ca.com
Key Principals: Enterprise softwares
